Refund & Cancellation

Grabbing a deal on FindDeals is free. You pay the business directly — in cash at the counter — at the FindDeals price, when you collect the item or use the service. FindDeals does not charge customers, so there is no payment to FindDeals to refund.

• Open My Grabs and tap Cancel on the Grab. You can cancel until 30 minutes before the deal starts.
• Cancelling is free and releases the item or time slot so someone else can grab it.
• After the cancellation window closes, please go to the business or let it know you can’t come — a Grab you don’t use becomes a no-show once its hold time ends.
• Repeated no-shows (currently 3 in a week) pause your account until our team reviews it.

If a business sells out, closes or can’t give you the FindDeals price for a valid Grab, you don’t owe anything. Please report it from the deal page or through the Contact page with your Grab Code — we follow up with the business and may remove deals or businesses that don’t keep their offers.

Because you pay the business, refunds, replacements and exchanges for what you bought are handled by the business under its own policy and Indian consumer law. Keep any bill it gives you.

If you can’t resolve it with the business, contact us with your Grab Code and we will help you reach a fair outcome.

• Listing a business and posting deals is free to start.
• If a platform fee applies, it is shown in your business portal before it starts and is fixed on each booking when it is made; cancelled and no-show Grabs are not charged.
• Questions about fees or a booking: use the Contact page from your business account.

Email support@finddeals.in or send a message from the Contact page (Mon–Sat, 9 AM – 8 PM IST).